Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Deznot platform, services, and websites provided by Deznot SRL ("we", "us", "our").

1. Acceptance of Terms

By registering for an account, accessing our services, or signing an order form, you agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that entity.

2. Service Description

Deznot provides enterprise cloud infrastructure management, compliance screening, plugin marketplace, and related tooling. Services are offered as cloud-hosted SaaS or self-hosted On-Premise deployments depending on your subscription plan.

3. Accounts & Security

You must provide accurate and complete registration information.
You are responsible for maintaining confidentiality of credentials.
Multi-factor authentication (MFA) is recommended for all administrative users.
Notify us immediately at security@deznot.com of unauthorized access.

4. Subscriptions & Billing

Plans: Offered on Starter (free), Business, and Enterprise tiers.
Payment: Invoices paid via credit card (Stripe) or bank transfer per order form.
Renewals: Subscriptions renew automatically unless cancelled 30 days prior.
Taxes: Prices exclude VAT, sales tax, or applicable withholding taxes.

5. Sanctions & Trade Compliance

Deznot enforces automated compliance screening against OFAC, EU, UN, and UK sanctions lists. You agree that:

You are not located in, under control of, or a national of any sanctioned country/territory.
You will not use the platform for high-risk, prohibited, or illegal activities.
Accounts flagged during automated compliance screening will be suspended pending manual review.

6. Intellectual Property

Deznot retains all rights, title, and interest in and to the platform, documentation, trademarks, and proprietary code. You retain ownership of all customer data uploaded to the platform.

7. Service Level Agreement (SLA)

For Enterprise plans, Deznot guarantees 99.9% monthly uptime, excluding planned maintenance communicated at least 48 hours in advance. SLA credits are detailed in your Enterprise Order Form.

8. Limitation of Liability

To the maximum extent permitted by law, Deznot shall not be liable for indirect, incidental, consequential, or punitive damages. Our total liability for any claim shall not exceed the total amount paid by you in the 12 months preceding the claim.

9. Termination

We may terminate or suspend access immediately for material breach, non-payment after 14 days notice, or compliance violations. Upon termination, customer data will be retained for 30 days for export before permanent deletion.

10. Data Protection

Data processing is governed by our Data Processing Agreement (DPA), which incorporates Standard Contractual Clauses (SCCs) for cross-border transfers.

11. Governing Law

These Terms are governed by the laws of the Republic of Moldova. Disputes shall be resolved in the courts of Chișinău, unless otherwise agreed in a separate written agreement.

12. Changes to Terms

We may update these Terms from time to time. We will notify users of material changes via email at least 30 days before they take effect. Continued use after the effective date constitutes acceptance of the updated Terms.